Where is the store based?
The one and only “Golden State” a.k.a. California!
What is this store's return and exchange policy?
No returns. No exchanges. No exceptions.
Do you accept orders placed outside of the US?
I most certainly do!
How long will it take to receive my order?
Please allow 5-7 business days for your item to ship. Once it's shipped, please allow 5-7 days (US) and 10-14 days (international). If your order is not received in that time, please email firstname.lastname@example.org. Orders may arrive earlier than the time listed above.
Can you print on a different paper stock if requested?
Unfortunately, I do not take custom print requests. Your prints will come on the super heavyweight 110lb card stock. This is only to assure that you receive the highest quality paper for the requested prints.
Do you take requests?
Each request is treated as a commissioned (paid) piece of artwork. To get a quote for your request, please email email@example.com. Prices/timeframes can vary depending on the complexity of your request.
How do I pay for my order? Is it secure?
The Big Cartel (site builder) checkout process uses Stripe and PayPal, one of the most trusted online payment solutions on the web. Because of this, Big Cartel has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.
What if something is wrong with my order?
If you have a problem with an order from this store, please contact the store directly, either through the contact page or a direct email to firstname.lastname@example.org.